Location
The role
You'd own the Help Centre and the knowledge that powers an AI support agent for a fashion resale marketplace, writing and editing clear help content in the brand's voice, running review cycles and using data to decide what to fix. It needs proven writing and editing experience and AI literacy, with at least one day a week in the London office.
At a glance
- Level
- Senior
- Hybrid
- 1 day/week in office
Tools and skills
Tools
Skills
Knowledge Base ManagementCustomer ServiceProofreadingHelp Center ContentPrompt EngineeringStyle GuidesContent OperationsContent StrategyContent Writing