Location
- Australia
The role
You'll join the Content Design Chapter for a 12-month contract, creating simple, clear, and accessible digital experiences across the CommBank app, NetBank, and other platforms. Working with Product, Design, Research, Accessibility, Risk, Compliance, Legal, and Brand teams, you'll use UX writing and customer insight to shape customer-facing content. This hybrid role involves managing content projects from requirements to approvals, applying plain language and inclusive design principles, and supporting governance processes. You'll help improve digital journeys and reduce friction for millions of customers.
At a glance
- Level
- Mid-level
- Contract
- 12 months
Tools and skills
Skills
AdaptabilityDigital Content StrategyMeeting DeadlinesProblem SolvingOrganizational SkillsContent StandardsAccessibilityHelp Center ContentInfluencing stakeholdersBehavioral InsightsEditorial integrityStakeholder InfluenceCreativityAgile MethodologiesCustomer ResearchContent GovernanceUX WritingAnalyticsCommunicationCollaborationAttention to DetailCustomer Journey MappingInclusive DesignPlain Language WritingContent DesignManaging multiple prioritiesTone Of VoiceError Messages
