Location
- United States
The role
Product ships every week, and the support articles, troubleshooting guides and best-practice pages behind it have to keep pace. This remote US seat consolidates scattered documentation into one structured knowledge base that support specialists and an AI support agent both answer from. You write and refresh articles before each release, use ticket trends and search logs to decide what to fix next, and build AI-assisted drafting and stale-content checks. It asks for 5+ years in knowledge management, support operations, technical writing or content operations.
At a glance
- Experience
- 5+ years
- Level
- Mid-level
Tools and skills
Skills
Knowledge Base ManagementContent AuditsKnowledge ManagementInformation ArchitectureContent OperationsStakeholder ManagementTechnical WritingTaxonomy Management