Location
- United States
The role
Customer-facing mortgage servicing content across email, SMS, print letters, IVR, agent scripts, chat, websites and customer portals is the main output. The work turns regulatory and servicing terms into plain language, then sets the content standards, inventory and review process around it. You'll work with product, technology, operations, compliance and legal, and measure results through customer feedback, analytics and testing. The role is full-time and remote and asks for 5+ years in content or communications.
At a glance
- Level
- Senior
Tools and skills
Skills
Content DevelopmentIndependent WorkCritical ThinkingOrganizational SkillsAnalytical SkillsProofreadingRegulatory ComplianceAnalytical ThinkingBrand VoiceContent GovernanceContent StrategyCommunicationCollaborationAttention to DetailPlain Language WritingContent Management SystemsManaging multiple prioritiesEditing