Community Manager

The role

This is the first owned-community hire for a software company serving salons, spas and medspas, so the first months are research: where do these owners already hang out online, and where is it worth building? From there you launch and moderate the platform, answer reviews on G2, Capterra and Trustpilot, and route feedback to Support and Product. Fully remote in the US, with occasional travel for trade shows and video shoots.

Tools and skills