Director of Knowledge Management

The role

Help Center, internal knowledge base and the AI assistant's self-service answers have never had one owner, and this first-ever director seat is meant to change that. You set the vision, content standards and operating model, coach a team of knowledge managers, and add localization and digital support roles next year. Remote in the US or Canada at $160K to $190K plus equity, with prior leadership of a knowledge or content program in B2B SaaS support expected. Applications close November 13.

Tools and skills