AI Content Engineer

Who We Are

Ready to make a real impact in cybersecurity? At Critical Start, we're not just protecting organizations; we're redefining how it's done. We're a team united by an inspiring purpose: to stop breaches, simplify security, and shape the future of cyber defense. If you're passionate about cutting-edge technology, thrive in a collaborative environment, and want your work to truly matter, you've found your home. 

We deliver 24x7 AI-accelerated, human-validated detection, investigation, and response across IT and OT. This means we cut through the noise, investigate real threats, and take trusted, SLA-backed action—all powered by the brightest minds and the latest AI. Since 2012, we've been helping organizations outpace evolving attacks with faster response, fewer escalations, and measurable risk reduction. 

Innovation isn't just a buzzword here; it's our DNA. We pioneered the first MOBILESOC app for on-the-go detection and response, infused AI into automated alert resolution to eliminate noise, and slashed investigation time by an astounding 99.3%. We're transforming how security teams work, and you could be a part of it. From AI-assisted triage to analyst copilots that elevate human expertise, we combine machine intelligence with human judgment to deliver outcomes our customer’s trust. 

If you're looking for a high-trust, high-impact team where your ideas are amplified by AI and valued by colleagues and customers alike, Critical Start is the place for you. Come build the future of cybersecurity with us. 

Want to hear from our team? Watch these videos to gain insights into life at Critical Start or check out our Glassdoor reviews for an inside look. 

Who You Are

We are seeking a technically fluent, editorially sharp AI Content Engineer to join our Marketing team. This is a true hybrid role, equal parts content practitioner and AI systems builder. This is designed for someone who is just as comfortable structuring a content model as they are commissioning a great piece of writing.

You will own both the craft and the infrastructure: developing compelling cybersecurity content while also building and optimizing the AI-powered tools, agents, and workflows that make our content operation faster, smarter, and more scalable.

The ideal candidate brings cybersecurity domain knowledge, strong editorial instincts, and hands-on experience implementing AI tools in a production content environment. You understand how to translate complex security concepts — including Managed Detection and Response (MDR), SOC operations, AI/ML, and incident response — into clear, compelling narratives for both technical and executive audiences. And you know how to build the systems that make producing that content repeatable at scale.

This role sits at the intersection of content strategy, editorial execution, and marketing technology and requires genuine depth on both sides.

What You Will Be Doing?

• AI-Assisted Content Creation & Development: Use AI-powered content tools to generate first drafts of cybersecurity content and refine them through expert editing and quality assurance. Develop and manage technical and promotional materials including:
  • White papers
  • Product sheets
  • Technical briefs
  • Battle cards
  • Data sheets
  • Customer case studies
  • Security reports
  • Executive thought leadershi
• Create engaging content for digital channels, including:
  • Websites and landing pages
  • Blog articles and thought leadership
  • Social media campaigns
  • Email marketing content
  • Video scripts and multimedia assets
• Ensure all content is accurate, technically sound, and aligned with brand voice and messaging standards.
• Technical Editing & AI Output Validation: Review and validate AI-generated content to ensure technical accuracy, clarity, and credibility; Translate complex cybersecurity topics—including MDR operations, threat detection, SIEM, EDR/XDR, and incident response—into clear and accessible language for diverse audiences; Collaborate with cybersecurity SMEs, SOC analysts, product teams, and sales engineers to validate technical content and strengthen thought leadership positioning.
• Visual & Multimedia Content Coordination: Coordinate with designers or leverage AI design tools to develop:
  • Slides and presentations
  • Infographics
  • Data visualizations
  • Video scripts and multimedia content
• Ensure visual elements accurately represent security architecture, MDR capabilities, and threat intelligence insights while maintaining brand consistency.
• AI Content Operations & Workflow Management: Design and manage AI-assisted content workflows to improve production speed while maintaining editorial quality; Maintain editorial calendars and ensure timely delivery of marketing materials; Continuously review and optimize existing content to ensure accuracy, relevance, and performance; Measure content performance and provide data-driven recommendations for optimization and improvement.

What You Will Bring?

Required Qualifications:

• Bachelor’s degree in Marketing, Communications, English, Journalism, Technical Writing, or a related field.
• 5+ years of experience in content marketing, technical writing, editorial management, or a related role.
• Experience in creating technical and promotional content within cybersecurity, MDR, or IT security industries.
• Experience using AI tools for content generation and workflow optimization (e.g., Claude, Jasper, generative AI platforms, AI writing tools).
• Exceptional writing, editing, storytelling, and proofreading skills with strong attention to technical accuracy.
• Ability to evaluate and refine AI-generated content to ensure clarity, credibility, and technical precision.
• Proficiency in grammar, syntax, and style guidelines (e.g., AP Style, Chicago Manual of Style).
• Experience with content management systems (CMS) and digital publishing platforms.
• Understanding of SEO best practices and web content optimization.
• Strong project management skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.

Desired Qualifications:

• Strong understanding of cybersecurity fundamentals and MDR concepts, including:
  • SIEM
  • SOC Operations
  • EDR/XDR
  • Threat Detection
  • Incident Response
• Experience with Adobe Creative Suite, Canva, or similar design tools.
• Familiarity with marketing automation platforms such as HubSpot or Marketo.
• Experience creating data visualizations, infographics, and multimedia content.
• Understanding of video production and multimedia storytelling.
• Certification in technical writing, content marketing, or AI-driven content strategy.

What It's Like Working Here

Imagine a dynamic, enjoyable, and rewarding work environment. We are professionals, and the work we do holds immense significance, like saving our customers from potential disasters. However, we believe in not taking ourselves too seriously.  

Prefer a casual dress code every day? No problem, as we find comfort enhances our thinking.  

Our workplace in Plano, TX offers open offices, collaborative meeting spaces, phone rooms, and wellness rooms. In the breakroom, friendly competition arises with games like ping-pong, bubble hockey machine, foosball, or the gaming machine. What harm does a little healthy competition among friends do?  

What does our Compensation and Benefits package entail?  

• Competitive salary with bonus potential  

• Comprehensive health benefits with generous employer contributions for medical, dental, and vision 

• Additional Ancillary Benefits offered at 100% employee contribution 

• Unlimited PTO (Paid Time Off) policy 

• Paid Parental and Military Leave  

• Dental and Vision Plan  

• Employer-provided Life Insurance, Long-Term Disability, and Short-Term Disability coverage  

• Additional Voluntary Life Insurance coverage  

• 401(k) Plan with Matching Program  

• Mines Employee Assistance Program 

• Monthly Wellness Initiatives  

• Optional Pet Benefits Discount Plan   

We prioritize your privacy and security. Please note that Critical Start will never request financial information or sensitive personal data during the interview process. If you encounter any suspicious requests, do not respond and contact us directly at recruiting@criticalstart.com. Thank you for helping us maintain a safe and trustworthy hiring experience. 

Critical Start welcomes people from all backgrounds and walks of life. One of our core values is to “Do what’s best for our employees,” and that starts with the hiring process by finding the best candidates and providing an environment that upholds equal employment opportunities for all employees and applicants, strictly prohibiting any form of discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  

This policy encompasses all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.  

Mental and Physical Requirements  

It's important to note that specific physical and mental requirements may vary depending on the nature of the office job, organization, and individual responsibilities.  

Physical:   

• Stationary position for extended periods of time.  

• Constantly operate a computer.   

• Occasionally you may be required to move equipment or other items up to 20 lbs.  

• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.  

Mental:   

• Must be able to apply established protocols in a timely manner.  

• Make timely decisions in the context of workflow.  

• Ability to complete tasks and perform in situations requiring speed deadlines, or productivity quota.  

• Ability to work effectively and efficiently in high stress situations.  

• Ability to simultaneously address multiple complex problems.  

For positions that can or will be performed, in whole or in part, remotely within the U.S., range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, experience, performance in the role and potential for revenue generation (sales roles only). 

Compensation:  

The total compensation range (base) being offered for this role is [$80,000 - $100,000 USD]. 

Additional Compensation:  

This role is eligible for the following: performance-based bonus compensation. 

Employment Benefits:  

Comprehensive health benefits with generous employer contributions for medical, dental, and vision, unlimited PTO (Paid Time Off) policy, paid Parental and Military Leave, dental and vision plan, Employer-provided Life Insurance (up to $100K coverage), Long-Term Disability, and Short-Term Disability coverage, 401(k) Plan with Matching Program, 24/7/365 availability of Employee Assistance Program. 

Application Deadline: 

The application deadline for this position is May 31, 2026. 

How to Apply:  

Interested candidates are invited to visit our career site and apply for the position: https://www.criticalstart.com/careers/