Website Content Strategist

I'm hiring! Again! We are looking for another content strategist to help run the MTA website (mta.info). This person would help create, update, and manage content across our website, and will play an integral role in our upcoming website redesign.

I've said this before and will say it again: transportation experience is not a requirement, and it's a role that a generalist can thrive in. Strong opinions about what makes great web content, a background in writing/editing, and curiosity about the MTA's operations are all critical.

Posted by: Amy Plitter, Content Director

Role details

• Department: Customer Experience
• Reports to: Content Director
• Work location: 2 Broadway, New York, NY 10004
• Hours: 9:00 am to 5:30 pm (7.5 hours/day) or as required
• Full-time
• Salary range: $84,700 - $88,800
• Deadline: until filled

This position is eligible for telework, which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.

Opening

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation's largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined.

Job summary

The Website Content Strategist is responsible for overseeing the MTA's website, which reaches millions of New Yorkers each day with essential information, as well as other MTA web pages, including OMNY.info. They work with stakeholders across the MTA's various operating agencies and departments to ensure that web content is accurate and customer-focused.

The Website Content Strategist is also an evangelist for and trainer on our content management system (CMS). They will work with product managers and the website development team to improve the CMS and provide feedback on new functions and content types.

The ideal candidate will be able to think big picture about how websites are organized, structuring entire sections, and advising on information architecture. They should also be able to roll up their sleeves and rewrite or edit content for clarity and concision.