UX Writer

🚀 We’re hiring! We are looking for a talented UX Writer (Content Designer) to help shape best-in-class user experiences across public-facing digital channels.

In this role, you’ll write, edit, and proofread human-centric copy while maintaining editorial, accessibility, and SEO standards.

What we're looking for:
2+ years of digital marketing or editorial experience 📝
Strong proficiency with CP Style and writing for the web 🌐
Experience working alongside UX/Creative design teams 👥
A collaborative mindset and great communication skills 📢

👇 Click the link below to view the full details and submit your application today!

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About the job

We are seeking a dynamic, self-motivated professional to fill the role of Digital Content Writer (Content Designer). In this position, you will be responsible for writing, editing, and proofreading copy for public-facing digital channels. Working closely with cross-disciplinary design teams, you will develop innovative content that delivers a best-in-class user experience, connecting with clients through a brand personality that is trustworthy, helpful, and friendly.

Your primary responsibility is to follow, create, and maintain editorial standards, ensuring fully optimized content is on-brand, meets user and business goals, and maintains a consistent voice and tone. You will bring content to life with human-centric copy that leverages a deep understanding of strategic insights, business goals, and user needs, moving the dial on site-wide enhancements one word, one page, and one project at a time. This role requires flexibility, strong attention to detail, exceptional interpersonal skills, and the ability to meet tight timelines, embrace new technologies, and adapt quickly to change.

This role is a 6-month contract, which requires the talent to work on a hybrid basis at our client's office in downtown Toronto.

Responsibilities

Research & Strategy

• Support projects in their initial phase by conducting content strategy tasks and UX research as needed.
• Perform competitive research, content inventories, and draft usability questions and wireframe copy.
• Understand business strategies and target audiences to ensure content alignment and determine the messaging needed to support initiatives.

Content Creation & Editorial Management

• Manage all facets of the editorial process throughout a project's lifecycle, including supporting French translation.
• Write, edit, and proofread original and supplied copy, ensuring cohesive, compelling delivery that communicates the core value of products and services.
• Ensure content meets established style, brand, voice, tone, and quality standards, making copy clear, concise, conversational, and searchable across all channels and viewports.
• Apply SEO tactics to increase site visibility, click-throughs, authority, engagement, and sales.
• Incorporate accessibility best practices and inclusive writing principles to ensure the audience feels welcomed and valued.
• Conduct content walkthroughs with project teams and external stakeholders, including business, marketing, regulatory, and legal groups.
• Proactively move pages through the editorial workflow, address questions/feedback, collect signoffs, and maintain version controls within copy decks.
• For Senior Content Designers: Contribute to style guide reviews/updates, maintain voice/tone standards across the broader content team, and proactively drive site-wide enhancements outside of regular project work.

Content Authoring & Technical Support

• Build pages in the Content Management System (CMS) consistently, accurately, and independently.
• Troubleshoot and address content defects.
• Provide content and authoring support during project implementations (program launches), which may occasionally include evenings and weekends.

Subject Matter Expertise & Training

• Remain current on emerging web technologies, accessibility standards, mobile applications, and SEO.
• Build and maintain core knowledge of digital platforms and channels.
• Help onboard and train team members on editorial workflow, content creation, and CMS authoring guidelines.
• For Senior Content Designers: Review copy decks to ensure a consistent voice and tone throughout all digital properties.

Relationship Management & Collaboration

• Foster collaborative relationships with stakeholders and consistently advocate for excellent content.
• Collaborate with UX and visual design teams to deliver sound content that meets business objectives and user needs while elevating the client experience.

Requirements

Must-Have Skills and Qualifications:

• Degree in English, Marketing, Journalism, or Technical Writing (or equivalent work experience) with strong English language proficiency.
• 2+ years of experience in a digital marketing or digital editorial environment (3+ years of digital writing/editing experience required for intermediate; 5+ years required for senior level).
• 2+ years of excellent working knowledge of CP Style.
• 2+ years of experience writing marketing-type content, writing for the web, and/or developing digital properties.
• 2+ years of experience working within cross-disciplinary teams of UX and Creative Designers.
• Tech-savvy mindset with an openness to learning new technologies, such as Adobe Experience Manager (AEM) CMS, Confluence, and Jira.
• Excellent written and oral communication skills, with a proven ability to liaise with and present content to stakeholders.
• Strong soft skills: Effective relationship management, meticulous attention to detail, process orientation, and a collaborative, team-player attitude.
• High degree of initiative, strong time management, and the ability to work with minimal direction while responding to shifting business needs.

Nice-to-Have Skills and Qualifications:

• Experience with AEM or a similar enterprise CMS.
• Familiarity with enterprise project methodologies and publishing/workflow tools.
• Previous experience working directly with Product Design Leads.
• Familiarity with the principles of content strategy and inclusive writing.
• Familiarity with WCAG 2.0 Accessibility Standards and plain language principles.
• Working knowledge of SEO and user experience (UX) design principles.
• Familiarity or working knowledge of Figma.
• Previous professional experience within the financial or banking industry.

If you are a highly organized, detailed, and accountable professional who thrives in a collaborative environment and loves taking the initiative, we want to hear from you! Please submit your application today to join our team and help shape the future of our digital user experience.

Note: This posting is for existing and upcoming vacancies.

Cella by Randstad Digital uses artificial intelligence to help our recruiters screen, assess and select qualified talent for this role and others within our database. Although Cella by Randstad Digital uses A.I. as a tool, candidate selection and hiring decisions are made by our employees.

Requirements added by the job poster

• 2+ years of work experience with User Experience Writing

• Commute to this job’s location

• 2+ years of work experience with Content Management Systems (CMS)

• Working in a hybrid setting