Social Media and Engagement Manager

🚀 We're hiring: Social media and engagement manager (remote, full-time)

We're looking for the right person to lead our brand's voice across platforms. What we're looking for:

• 2-4 years of hands-on social media management experience.
• A strong portfolio or examples of content you've created and grown.
• Comfort with analytics tools and using data to guide decisions.
• Excellent writing skills and a sharp eye for visual content.

Summary of position:

The Social Media and Engagement Manager is responsible for building brand awareness and audience engagement through the strategic use of social media, while supporting the communications team with email and SMS marketing efforts. This is a remote position with occasional required travel to the Immune Deficiency Foundation office, for meetings, conferences, or events.

Position responsibilities:

• Lead social media strategy, identify strategic weaknesses, and make recommendations for improvements.
• Monitor and actively engage with audiences across social media platforms (Facebook, Instagram, Twitter/X, LinkedIn). Oversee the creation, approval, and publishing of original, high-quality content across all channels and paid campaigns.
• Manage and update the Facebook Groups and IDF Friends portal, including content moderation and community engagement. Plan and execute email and SMS marketing campaigns, including timeline, design, segmentation, and messaging.
• Create and manage influencer strategy for social media engagement.
• Track, analyze, and report key performance metrics across all social media accounts; use insights to inform strategy.
• Other duties as assigned.

Education:

• Bachelor's degree or equivalent experience.
• Any equivalent combination of training, education, and experience that demonstrates the ability to perform the essential functions of the position.

Experience:

• Minimum of three years' experience managing social media and email campaigns.
• A considerable amount of work-related skill, knowledge, or experience is needed to perform the essential functions of this role, which includes writing, graphic design, and project/process management.

Technical Requirements:

• Proficiency in the following software programs is necessary for this role:
• Microsoft Office Suite (Word, Excel, PowerPoint), Outlook, Microsoft Teams, and SharePoint/OneDrive
• Social media management software (Sprout Social)
• Customer relationship management CRM software (Salesforce)
• Content Management System (CMS) experience (Drupal and/or WordPress)
• Google Products (Docs, Presentations, Sheets)
• Design software (Canva)

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Tuition reimbursement
• Vision insurance