Senior UX Writer

This is not a traditional UX writing role. You'll join a team supporting the Horizon organization, helping define the content strategy, voice, tone, and engagement approach for an emerging product area. You'll influence how users interact with complex technology, drive product adoption, and contribute to initiatives that support scalable, touchless growth.

At Pax8, we are embracing an AI-powered future, and you'll have the opportunity to grow alongside evolving technologies, experiment with new approaches, and help shape how content enables exceptional user experiences.

We're building the future of cloud commerce and managed intelligence. Our culture is centered around innovation, collaboration, and meaningful impact. Every team member has the opportunity to contribute ideas, challenge assumptions, and help create better experiences for our partners and customers.

• Create end-to-end content experiences that guide users through product journeys with clarity, empathy, and purpose.
• Develop messaging frameworks, voice principles, and content strategies that align user needs with business outcomes.
• Shape the voice and tone of emerging product experiences while ensuring consistency across multiple touchpoints.
• Manage and continuously improve content within content management systems and product experience platforms.
• Collaborate closely with product managers, designers, researchers, engineers, and stakeholders to create seamless user experiences.
• Leverage user research, experimentation, analytics, and feedback to refine content and improve engagement.
• Build and maintain content standards, governance models, and scalable content systems.
• Mentor teammates and contribute to a culture of continuous learning, creativity, and innovation.
• Explore and apply AI-powered tools and workflows that improve content quality, efficiency, and user outcomes.

Your work will help define how users understand and interact with new product experiences across the business. You'll influence strategic decisions, create scalable content frameworks, and help build self-service experiences that empower users while supporting business growth. The content experiences you create will directly contribute to adoption, engagement, and long-term product success.

We're looking for someone who combines strategic thinking with exceptional execution. You bring:

• Demonstrated experience creating UX content, content design systems, or product content strategies.
• A portfolio that showcases impactful content experiences and user-centered thinking.
• Proven ability to work effectively in ambiguous environments and adapt quickly as priorities evolve.
• Strong communication and stakeholder management skills with the confidence to influence decisions and challenge constructively.
• Extensive experience collaborating with cross-functional product teams.
• Deep understanding of user-centered design principles, accessibility, and content best practices.
• Experience working with content management systems and product guidance platforms.
• Proven ability to use data, research, and experimentation to inform content decisions.
• Strong organizational skills and attention to detail.
• Experience leveraging AI tools, agents, and emerging technologies to improve content creation and workflow efficiency.
• Familiarity with collaborative product delivery environments and modern project management practices.

We encourage you to apply even if you don't meet 100% of the criteria. To fulfil this role, you must hold valid right to work in United States.

$117,587 - $167,982 (or more depending on experience)

• Medical, dental and vision coverage
• 401(k) plan with employer matching
• Flexible vacation and time off policies
• Paid parental leave
• Life and disability insurance
• Employee assistance programs
• Ongoing learning and development opportunities
• Career progression within a global organization
• Wellbeing initiatives and employee programs