As the Senior Content Designer at Brillio, you will be responsible for creating and refining the content that powers our in-app guidance tools, including help documentation and instructional video scripts.
This role requires a strong ability to translate complex concepts into clear, user-friendly content, ensuring our guidance tool provides accurate, engaging, and useful information.
Primary Skills
Key responsibilities:
- Help Documentation: Write clear, concise, and informative help content and FAQs to support users in navigating the chatbot and resolving common issues.
- Video Scripts: Create compelling scripts for instructional videos that demonstrate chatbot features, provide user guidance, and promote engagement.
- Content Strategy: Collaborate with UX designers, AI developers, and product managers to understand project objectives and user needs, ensuring content aligns with overall strategy.
- Editing and Proofreading: Review and refine content to maintain clarity, consistency, and accuracy, ensuring all messaging aligns with Sage voice and style.
- User Feedback: Analyse user interactions and feedback to identify areas for content improvement and update help documentation, messaging, and scripts accordingly.
- Testing and Iteration: Participate in content testing and iteration processes to validate the effectiveness of messaging and scripts in real-world scenarios.
Qualifications:
- Bachelor’s degree in Communications, Creative Writing, Human-Computer Interaction, or a related field (or equivalent experience).
- Proven experience writing help content and video scripts, preferably for AI or technology products.
- Strong writing and editing skills with the ability to create user-friendly and engaging content.
- Ability to translate technical information into accessible and user-friendly language.
- Excellent communication and collaboration skills, with experience working with cross-functional teams.
- Detail-oriented with a focus on accuracy and consistency in content. Preferred Skills:
- Experience with chatbot development platforms and understanding of their content capabilities.
- Knowledge of natural language processing (NLP) and machine learning concepts.
- Experience with authoring tools, such as MadCap Flare.
- Proficiency in content management systems and video scripting tools.
You might be a great fit for our team if:
- You are curious and tenacious in your quest for product knowledge.
- You like digging into software and finding all the tiny details, even the bonus details nobody told you about.
- You are persistent and determined when chasing down information and getting reviews.
- You have the soft skills to work with many types of people in a very fast-paced environment.
- You don’t mind flexing your days to accommodate early-morning or late-night meetings.
- You write clearly and succinctly and have a knack for communicating complex ideas in simple language. You love words!
To support us, kindly let the hiring manager know you found this job on CaveJobs so we can keep posting quality offers. Note that we are not affiliated with this brand or company.
