Total remuneration package: £38,170 - £45,374 per annum*
All salaries listed on our roles are based on UK salary bands, however, if you’d like more information on the bands for your country give us a shout.
Paid Media Account Manager
A bit about Torchbox
We’re the leading digital marketing agency for UK and international nonprofits. We’re proud to provide digital marketing services to the NHS, Breast Cancer Now, MSI Reproductive Choices, Disasters Emergency Committee, MND Association, Mind, Diabetes UK, MS Society, Oxfam GB and many, many more charities and organisations around the world.
This is a great time to join Torchbox.
Our diverse team of over 120 people is mostly UK-based but with a significant presence in Manila as well as a network of people around the world.
We are on a mission to set a new standard for a purpose-led business. Torchbox is 100% employee-owned - everyone is a co-owner from day one and we are building an amazing, progressive ownership and learning culture. If you are excited about this mission, it’s a great time to join.
We are looking for Paid Media Account Managers to join our award-winning team!
You’ll be responsible for end-to-end campaign management from planning, running and reporting back on pay-per-click (PPC) and paid social media campaigns for some of the very biggest charities and NGOs.
Your responsibilities will include:
- Devising, running and optimising PPC and paid social campaigns with significant budgets. You’ll be working across a variety of channels including Google Ads, Microsoft Ads, Meta, YouTube, X (Twitter), LinkedIn, Spotify and more.
- Leading internal client teams to ensure timely delivery of all client projects.
- Delivering monthly and quarterly reports to our clients using Google Analytics as your primary measurement tool.
- Building long-term relationships with our clients through regular face-to-face remote meetings. You’ll work closely with clients to understand their requirements and deliver these into highly effective campaigns.
- Providing clients with high-quality strategic insights and recommendations for all campaigns.
- Supporting our Director of Paid Media in contributing to new business pitches and proposals. Occasionally, you will lead on pitches.
- To stay up to date with industry standards and trends
Our Paid Media Account Managers have the following skills:
Essential
- Significant hands-on experience planning and running PPC and paid social campaigns within a digital agency environment or charity side. You’ll be able to point to campaigns you’ve managed that have delivered outstanding results, and on day one at Torchbox, you will be able to independently set up, optimise and report back on Google Ads, Facebook and other paid media campaigns.
- An excellent understanding of the digital marketing landscape—while you might not have run campaigns on X (Twitter), LinkedIn or YouTube, you’ll know what they’re for and be able to confidently recommend their use to clients.
- Outstanding client-facing skills. This is a client-facing role, so you’ll be talking to our charities every day on Zoom, and responding to their requests quickly via email and various project management tools.
- Experience managing multiple projects or accounts concurrently. You will be looking after between 5 and 10 clients, so the ability to juggle workload, quickly switch focus and manage your own time against tight deadlines is essential.
- Strong account management skills. You will be responsible for looking after our clients and making sure they’re happy with the work Torchbox delivered.
- A working knowledge of Google Analytics. You will be comfortable logging in and using it to report back on the success of your marketing campaigns.
- Outstanding, error-free written skills. We need to communicate clearly and accurately with our clients, so you’ll need to display attention to detail.
- Excellent numerical skills. You will be managing and moving budgets all day every day in response to campaign performance, so you’ll need to know Google Sheets (or Excel).
Desirable
- Organic social media experience.
- Experience managing Google Ad Grants accounts.
- Experience advertising on LinkedIn, X (Twitter), YouTube and Display Channels.
What we offer.
- Become a co-owner of Torchbox, shape our success and share in the rewards
- Work with awesome clients doing rewarding, purposeful work
- Competitive salary + annual review + bonuses
- Ethical pension scheme, with a 6% contribution from Torchbox
- 27 days holiday, plus public holidays
- Fully remote, hybrid, office full-time, whatever works for you
- Training and conference budget to discover new ideas
- Paid time off to volunteer for causes that matter to you
- Health schemes and access to mental health support
- Electric car salary sacrifice scheme (UK only)
- Wellness programme and cycle-to-work scheme, alongside other lovely things that are good for you and the environment
- Some pretty epic socials (virtual and in-person), weekly free veggie lunches in the office and a bunch of other cool stuff we’d love to tell you about
The money bit
* As an employee-owned company our remuneration is made up of two parts, your base salary £38,170 - £45,374 per annum and your tax-free co-owner bonus of £3,600 which is prorated and paid quarterly.
The application process
The application process will consist of 2 stages, these will be:
- 30-minute first-stage interview, we will ask you more about your previous work experience and skills. You’ll also get a chance to learn more about Torchbox and the role
- A 90-minute final stage interview, this will be a panel interview with 2-3 members of the team. We will delve more into your experience and ask you some competency-based questions. During this stage, we’d like you to complete a written task and a 5-minute presentation, we will send you details in advance.
Everyone is welcome
We’re committed to being an inclusive employer, from recruitment to everyday life.
If you need help or have questions - give us a shout - recruitment@torchbox.com or leave us a voice message on +44 (0) 1608 811 870
No agencies, please.
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