Online Content Specialist

Computercraft is seeking an Online Content Specialist to join the PubMed Central (PMC) Production Team at the National Center for Biotechnology Information (NCBI). This team member will be responsible for liaising with journal publishers, data providers, PMC users, and the National Library of Medicine (NLM) staff. General duties will include evaluating XML submissions, providing customer service to PMC content providers, handling Help Desk queries, and providing input on the PMC article display.

PMC is a free full-text archive of biomedical and life sciences journal literature, containing more than 7 million full-text records spanning research from the late 1700s to the present. NCBI has one of the top 400 most visited websites worldwide, and its wide range of applications serve more users and more data than nearly any other U.S. Government agency. NCBI provides free access to petabytes of biomedical and genomic information, and scientists all over the world use its products.

This is a full-time position that is currently remote and may include on-site work in Bethesda, Maryland.
Job Responsibilities

• Track incoming content and the progress of work on multiple projects in development or production stages
• Communicate with publishers, content providers, help desks, and colleagues to facilitate project needs assessments
• Process and evaluate content using web-based tools and UNIX scripts
• Check accuracy and integrity of source data and online presentation of content
• Conduct data analysis and troubleshoot errors, coordinate with appropriate personnel to solve programming and content-related issues
• Serve as a liaison between authors, publishers, and/or vendors and the NLM

Required Skills

• Minimum Education Requirement: Bachelor’s degree
• Two years’ experience in publishing or library science environment
• Familiarity with online publications, specifically electronic journals or books
• Positive attitude; displays flexibility and patience in a high-volume, customer-service-focused work environment
• Comfortable managing multiple projects simultaneously

• Ability to communicate technical and non-technical information effectively to authors, publishers, developers, users, and data providers
• Ability to conduct data analysis and work with developers to implement solutions
• Ability to work with complex, detailed information
• Knowledge of XML and/or HTML
• Excellent verbal and written communication skills
• Excellent organizational skills
• At least one item from the “Desired Skills/Experience” list

Desired Skills

• Experience managing production workflow of an online publication
• Expertise with electronic image formats (TIFF, GIF, JPEG, EPS, PNG) and with image creation software (for example, Adobe Photoshop)
• Experience editing journal or book content or in journal or book production
• Experience with UNIX/Linux in a data production environment

The compensation for this position will be based on the experience of the successful candidate. The expected pay range for this position is $65,000 to $85,000 annually. 

Computercraft offers an excellent benefits package that includes health, dental, vision, and disability and life insurance; a 401(k) plan with matching; paid leave starting at 128 hours/year for the first 3 years of employment; and 11 paid holidays. We also offer the opportunity for a positive work–life balance with a standard 40-hour work week and the chance to work alongside a team of highly accomplished professionals.

To learn about other Computercraft job opportunities, please visit the Careers section of our website.

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