Global Content Management Lead

The Global Content Management Lead is responsible for shaping, developing, optimizing, and innovating all content that powers our career transition and career mobility user experiences. This role ensures our global audience—across countries, cultures, and languages—receives relevant, modern, and impactful learning experiences that accelerate career outcomes. The ideal candidate blends creative vision, data‑driven decision making, exceptional project management, and deep expertise in learning experience design for adult learners.

Details

• •Shape and execute a global content strategy that elevates our career transition and career mobility user experiences.
• impact content that drives meaningful career outcomes.
• •Lead continuous improvement initiatives to create new ways of working, enhancing the quality, efficiency, accessibility, and effectiveness of all content processes, assets, site copy and learning experiences globally.
• •Use data insights and performance metrics to guide content decisions, optimize impact, and support business objectives.
• •Introduce innovative tools, technologies, and methodologies—including AI—to modernize content development, accelerate production, ensure translation/localization, and personalize the learner journey.
• Apply deep knowledge of learning experience design for adult learners to create and elevate multimodal learning solutions.
• Serve as the subject-matter expert on content strategy, digital asset management, and global learning design best practices.
• centric design principles.
• Champion global localization, accessibility, and cultural relevance, ensuring inclusive experiences for diverse audiences.
• Collaborate closely with Product Portfolio Leads to bring envisioned user experience and roadmap to life through content.
• Partner across global, regional, and functional teams to align content strategies with market needs and product requirements.
• quality content operations.
• Influence senior leaders through insights, recommendations, and clear storytelling rooted in user data and performance analytics.

Typical Day

• Review content performance data to identify opportunities for enhancement, retirement, or expansion.
• Oversee the development, QA, and publication of new learning materials across multiple formats and platforms.
• Coordinate with the Product and UX teams to refine content architecture, flows, and user experience touchpoints.
• Manage translation and localization workflows using a mix of AI tools, external vendors, and regional contributors.
• Lead project workstreams from concept through deployment, ensuring timelines, quality standards, and stakeholder alignment.
• Troubleshoot content issues, resolve bottlenecks, improve processes, and ensure governance across the global content ecosystem.
• Explore emerging technologies and methodologies to determine their applicability to the learning experience roadmap.

Required Experience

• Industry: 7+ years in content strategy/operations, instructional design/LXD, digital learning, or adjacent roles; experience in global, multilingual environments strongly preferred.
• Leading and Development experience
• Industry knowledge around career transition and mobility
• Strong MS office skills especially with project plans, slides etc.
• Strong cross border collaboration
• Content Knowledge: Deep understanding of Career Transition and Career Mobility solutions
• Education: Bachelor’s degree or equivalent experience

Nice to Have

• Worked for a large, matrixed, global organization
• HR Industry certifications/affiliations