Content Quality and Operations Lead

91Ninjas is looking for a Content Quality & Operations Lead to join our team. We are a remote team that believes in a culture of high performance, trust, and ownership. We are looking for someone who is a cultural fit, has the right attitude, aptitude, and is willing to learn and adapt.

If you are someone who excels in project management, editing and people skills, talk to us!

Ideal Candidate

As a Content Quality and Operations Lead, you will work at the intersection of our client brands and our internal creative team. Here’s what an ideal person for this role looks like:

• Bachelor's degree in Journalism, communication,journalism, mass media .

• Minimum 3 years of experience writing, and editing SaaS content.

• Minimum 1 year of freelancer / writers management experience.

• Previous experience in SaaS content writing or product marketing is a must.

• Past experience working within a marketing agency environment managing multiple brands is highly preferred.

• Excellent communication, client management and presentation skills.

• Exceptional project management skills. Experience in preparing quarterly and monthly calendar planning and management.

• Comfortable working remotely, well organized, responsible, and has a great sense of ownership.

Role & Responsibilities

• Understanding Business Needs, Product, Positioning: Understanding SaaS products, the space they operate in, craft positioning document, product brief, and editorial guidelines for writers to adhere to.

• Delegation and Writer Management: Delegating work to writers and ensuring they have complete context on the brand and the needs. Connecting with them everyday like how we do with our own teams and building great relationships with them.

• Operational Lifecycle Management: Take full ownership of end-to-end content operations, managing everything from initial topic assignments to the final publishing stage. This includes creating and maintaining project plans, content calendars, ensuring things go live no matter what.

• Quality Control & Proofreading: Conduct rigorous final quality checks and edits on blog posts, landing pages, e-books, ads and more to ensure strict adherence to brand guidelines before delivery.

• Workflow Tracking: Maintain and update internal and external trackers so both our team and the brand owners have clear, real-time visibility into project progress.

• Brand Consultation & Syncs: Represent the content team during weekly progress updates and monthly review meetings with brand PoCs.

• Feedback Loop Management: Understand feedback from brands and translate it into clear, actionable steps for our writers and editors.

How to Apply?

Fill the form [click apply] and share your resume.

Note: We're looking for candidates based in India.