Superpath is a thriving community for content marketing professionals. We connect content marketers with resources, opportunities, and each other through our marketplace, Pro membership and sponsorships. We also run Help a B2B Writer.
Role Summary
We're seeking a Community Operations Manager to help Superpath run smoothly. The ideal candidate will streamline our operations and provide excellent customer support while being tech-savvy, proactive, and able to improve existing workflows while maintaining day-to-day administrative functions. This role is flexible, but we do ask that you work about two hours per workday since some tasks are timely.
Responsibilities
We need help running Superpath's day-to-day operations. Here are some examples of the kind of work you'll do:
- Manage the inbox! We get a lot of email that is related to important tasks. Some of it is customer support, some of it is reminders about important tasks, some of it is Zapier errors that need to be investigated, and there's plenty of miscellaneous email we get that needs to be handled.
- Manage marketplace billing, including troubleshooting automation errors, auditing freelance payroll monthly, invoicing customers, and ensuring writers are paid on time. This happens on the last business day of each month.
- Provide customer support for Superpath Pro members, marketplace customers, sponsors, and Help a B2B Writer participants
- Maintain our advertising inventory calendar and ensure ads run correctly in their designated placements.
- Identify root causes of recurring issues, implement solutions, and document improved processes. (Documentation is super important!)
Here are some actual tasks we've worked on this week that this person would handle in the future:
- Troubleshooting a Zapier error where a member's job post didn't get published to Slack, which involved contacting Zapier support, fixing a broken app integration, and replaying held Zaps. In this case, it turned out the issue affected many different Zaps, which required us to fix all of them and re-play a bunch of zaps that were held.
- Adding new Superpath Pro members to Slack and scheduling onboarding calls to help them maximize their membership benefits.
- Sending click rate data to a newsletter sponsor and following up about booking new advertisements.
- Improving our podcast workflow to ensure we create video clips for each episode and establishing a process to share these with guests.
- Updating podcast show notes in both Transistor and Webflow to correct an error.
- Processing workshop recordings into various formats for YouTube and LinkedIn, using AI to draft supporting content, and managing uploads across platforms.
- Clipping a 90-second video from a recent podcast, writing a LinkedIn post for it and scheduling on LinkedIn.
Qualifications
- Content marketing experience or knowledge is strongly preferred and will make this job much easier
- Experience with Slack, Zapier and Airtable is a must. Experience with tools like Claude, Lex, Riverside, ClickUp and Loom would be helpful too.
- Strong problem-solving skills with the ability to identify process improvements
- Excellent written communication for customer support interactions. It's extremely important to us that all of our customers get white-glove service.
- Must be located within three hours of US Mountain Time for operational alignment
---
☀️ To apply to this role, click the "Apply" button. If the pop-up is a profile or an email draft, send them a message per any requirements above. Otherwise, fill out the attached form.
⚠️ Please DO NOT APPLY if you cannot demonstrate relevant experience in the key areas listed above or meet the location requirements.
📢 Note that we are not affiliated with this brand or company. To support us, kindly let the recruiter know you found this job on CaveJobs.